Dear Comcast CSRs:

[mandolin]

If you can't do it, SAY you can't do it.

Don't promise a customer an appointment time that you can't grant! It's irritating to be told that management policy dictates that you can't schedule appointments during hours that customers don't usually have to be at work. But you know what? I understand their policies suck.

But when I call Comcast the day after I'm told that they're going to schedule an after-5 appointment to make up for the fact that I wasted my last three credit hours waiting for a tech who never showed and find out that I have NO SUCH APPOINTMENT SCHEDULED, it doesn't irritate me.

It PISSES ME OFF.

That is all.

Comments

[jennies.livejournal.com]

I find the best way to handle Comcast is to treat them like an enemy country currently within range of your giant space lasers: rattle your sabre a little.

Call and complain. Angrily. Make a bloody nuisance of yourself until someone with authority gets on the line. Demand to be credited for the entire length of the outage, insist that someone be sent out immediately (if you are calling after 5pm, next-day service is more realistic, but do *not* budge past next-day), and refuse to pay any fee for their tech service (as I understand it, some areas have started charging for these things). Be certain to get the manager's name, and their office phone # if possible, and make sure to tell them you are recording said data (that you're writing it down may be more the case, but that is still, by definition, recording) and that you WILL BE CALLING BACK if they miss another appointment of fail to credit your bill. Rant and rave and just generally strike the words "sympathy", "mercy", or "compassion" from your vocabulary until you get your way.

After all, you are a paying for a service, and if they aren't providing it, you're entitled to your money back and adequate compensation.

But then again, I'm a pain in the ass when it comes to getting the corporate run-around, and tend to wreak havok and take vengeance upon mine enemies until they capitulate just to shut me up. ^_^

Seriously, though, hope they fix the problem soon, without any further annoyance factors.

[weirdweb.livejournal.com]

Thing is, it's not an outage. My connection is fine. But the panel's happily dangling on the cable like a backwards version of the stocks, maintenance can't touch it, and I know if I leave it like that they'll probably take it out of my security deposit (or it will cause an outage). It's not an emergency fix - but it needs to be done.

This happens again, I'll demand a supervisor and raise hell. Scaring the first-line phone peons won't get me anywhere; scaring a manager will.