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Otakon headaches...
Aug. 4th, 2005 03:03 pmSo, let's see here.
On May 5th, I pre-registered for Otakon with a group.
On May 12th, I gave the group leader the check for six registrations.
On June 6th, the group leader mailed out all the payments.
On July 29th, the check in question was finally cashed.
It's August 4th, and there has been no e-mail notification that the registration's been processed. The only contact form for Otakon registration keeps crashing every time I submit a polite request for help. I know the e-mail form's not getting through because there's no "Automated reply" in my mailbox. Their voicemail box is full. I can't contact anyone about this, not even to leave a message.
The registrations were paid for. SOMEONE cashed that check made out to Otakon. But there's been no confirmation. And we're talking six different registrations, not just mine (otherwise I'd say "screw it", pay for another one via credit card and demand a refund later).
Otakon's in 2 weeks.
I'm a bit annoyed.
Any suggestions?
ETA: Got a hold of someone via e-mail, and got directions to try to log in on the Members Only part of the site. I discovered that my registration is still marked as "pending." HOWEVER, a different Member ID came up with that message, which tells me that they're probably going to treat the entire Anime Society group as one lump sum and then send out all the confirmations at once when everyone's checks have been processed. They're not doing anything via snail mail, so that at least will be quick - but it depends on when the total sum for the group is finally processed.
I am, however, taking![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
patrickat's advice and am going to be bringing a copy of the cashed check with me to pre-reg. And my settlement sheet in case they give me a hard time about the address not matching. (Although I seriously doubt that's going to be an issue, considering how behind they've been in getting registrations processed.)
On May 5th, I pre-registered for Otakon with a group.
On May 12th, I gave the group leader the check for six registrations.
On June 6th, the group leader mailed out all the payments.
On July 29th, the check in question was finally cashed.
It's August 4th, and there has been no e-mail notification that the registration's been processed. The only contact form for Otakon registration keeps crashing every time I submit a polite request for help. I know the e-mail form's not getting through because there's no "Automated reply" in my mailbox. Their voicemail box is full. I can't contact anyone about this, not even to leave a message.
The registrations were paid for. SOMEONE cashed that check made out to Otakon. But there's been no confirmation. And we're talking six different registrations, not just mine (otherwise I'd say "screw it", pay for another one via credit card and demand a refund later).
Otakon's in 2 weeks.
I'm a bit annoyed.
Any suggestions?
ETA: Got a hold of someone via e-mail, and got directions to try to log in on the Members Only part of the site. I discovered that my registration is still marked as "pending." HOWEVER, a different Member ID came up with that message, which tells me that they're probably going to treat the entire Anime Society group as one lump sum and then send out all the confirmations at once when everyone's checks have been processed. They're not doing anything via snail mail, so that at least will be quick - but it depends on when the total sum for the group is finally processed.
I am, however, taking
patrickat's advice and am going to be bringing a copy of the cashed check with me to pre-reg. And my settlement sheet in case they give me a hard time about the address not matching. (Although I seriously doubt that's going to be an issue, considering how behind they've been in getting registrations processed.)
