Gee, didja forget to mention something?

[mandolin]

As those on my friends list know, I visited my parents this weekend and finally got to crack open the new DVD recorder I'd ordered and had shipped there (since I have bad luck with UPS and my apartment). It had been there for a week, and I cracked open the (factory-sealed) package to discover that the Mensa candidate who packed it remembered the remote batteries but kind of forgot to include the remote.

I friends-locked that evening's rant for good reason.

So that Thursday afternoon, after talking to both Tech Depot and Toshiba, I figured that getting Toshiba to send me a new remote would be quicker than having Tech Depot exchange the entire freaking unit, even if it took the maximum of 10 business days. I put in an order, made sure I wouldn't be charged and indicated that I was choosing this option because I thought it would be faster and needed it to get to my folks' before they left.

On Friday, I had the good sense to call back and make sure that a) the order was in the system and that b) I could get a tracking number. I mentioned that I wanted tracking ability because the remote was being delivered to my parents - who would be out-of-state next week, and I wanted to try to get the remote to them before they left for parts unknown. Keep in mind I'd already waited about two weeks to even open the box.


The CSR, Mike, and his supervisor told me that since these things take time to process I could call back on Tuesday to get a tracking number and that it should have been shipped by then.

I call today. It still hasn't been shipped. What the hell?

After ranting to athersgeo and calming down, I called Toshiba again and got a very nice CSR who explained that on the last 3 days of the month, Toshiba doesn't ship anything because of end-of-month inventory, so it couldn't be shipped til Friday. This is apparently a fact that every CSR is made aware of.

To Serena: Thank you. I wish I had talked to you on Thursday. You know what you're talking about.

To Mike: You know, I could have used that information BEFORE wasting your time and mine!

You know, it's not the wait that galls me. It's the fact that the first CSR could have MENTIONED this on Thursday when I explicitly asked him about any possible delays. Had he told me that, I could have just gone the Tech Depot route and not wasted his time or mine.

Bleah. All I can say is, after all this, if the unit itself turns out to be defective, I am calling Tech Depot and yelling. I did take down information of the guy at Tech Depot who advised me to call Toshiba, so I can at least back up the claim of "[insert name here] told me this."

Comments

[marielogan.livejournal.com]

The way you mention "mensa candidate" is hilarious. It never ceases to amaze me just how many mensa candidates are hired to provide the crappiest service possible. Take for example, the telecommunications industry in Canada. The CRTC FINALLY pulled it's head out of you know where to fine companies such as ridiculous telus for all the mensa candidates who have provided the shittiest services imaginable to such a huge following it's been headline news fodder for a few years now.

I sure feel your frustration though. The mensa idjuts who shipped me my Schwinn bike (purchased on the internet) put me through grief. It was laughable actually. And the worst part was the destructions booklet. Total destructions. When I phoned to ask for some actual INSTRUCTIONS, a Valley Girls type answered the phone *groan*. She said they didn't have any. LOL!!!!! (I eventually sourced it on the net. Sheesh!)