Dear Comcast CSRs:

[mandolin]

If you can't do it, SAY you can't do it.

Don't promise a customer an appointment time that you can't grant! It's irritating to be told that management policy dictates that you can't schedule appointments during hours that customers don't usually have to be at work. But you know what? I understand their policies suck.

But when I call Comcast the day after I'm told that they're going to schedule an after-5 appointment to make up for the fact that I wasted my last three credit hours waiting for a tech who never showed and find out that I have NO SUCH APPOINTMENT SCHEDULED, it doesn't irritate me.

It PISSES ME OFF.

That is all.

Comments

[neonhummingbird.livejournal.com]

Comcast does this to me all the time. Usually after they lie about an outage for several days in a row. They are evil and they suck.

Check your city's home page for a cable regulation committee; in Chicago, there are laws governing what a cable company can get away with, what they have to pay you for (missed appointments being one of those things) and generally how much screwing around you have to put up with. Also, complaining to a regulation committee generally improves their service 100%; sending a pissed-off letter to the corporate headquarters and visibly copying said regulatory agency works, too.

(I've been at bloody war with Comcast for more than 5 years. Periodically, they call and ask if I'd be interested in digital cable or high-speed internet. I attempt not to fall on the floor laughing while still on the phone.)

[weirdweb.livejournal.com]

Best thing I've been able to find is a complaint form to send to Howard County's cavle administrator. *sigh*