Gee, didja forget to mention something?
Mar. 29th, 2005 11:18 amAs those on my friends list know, I visited my parents this weekend and finally got to crack open the new DVD recorder I'd ordered and had shipped there (since I have bad luck with UPS and my apartment). It had been there for a week, and I cracked open the (factory-sealed) package to discover that the Mensa candidate who packed it remembered the remote batteries but kind of forgot to include the remote.
I friends-locked that evening's rant for good reason.
So that Thursday afternoon, after talking to both Tech Depot and Toshiba, I figured that getting Toshiba to send me a new remote would be quicker than having Tech Depot exchange the entire freaking unit, even if it took the maximum of 10 business days. I put in an order, made sure I wouldn't be charged and indicated that I was choosing this option because I thought it would be faster and needed it to get to my folks' before they left.
On Friday, I had the good sense to call back and make sure that a) the order was in the system and that b) I could get a tracking number. I mentioned that I wanted tracking ability because the remote was being delivered to my parents - who would be out-of-state next week, and I wanted to try to get the remote to them before they left for parts unknown. Keep in mind I'd already waited about two weeks to even open the box.
( But the saga doesn't end there, folks... )
You know, it's not the wait that galls me. It's the fact that the first CSR could have MENTIONED this on Thursday when I explicitly asked him about any possible delays. Had he told me that, I could have just gone the Tech Depot route and not wasted his time or mine.
Bleah. All I can say is, after all this, if the unit itself turns out to be defective, I am calling Tech Depot and yelling. I did take down information of the guy at Tech Depot who advised me to call Toshiba, so I can at least back up the claim of "[insert name here] told me this."
I friends-locked that evening's rant for good reason.
So that Thursday afternoon, after talking to both Tech Depot and Toshiba, I figured that getting Toshiba to send me a new remote would be quicker than having Tech Depot exchange the entire freaking unit, even if it took the maximum of 10 business days. I put in an order, made sure I wouldn't be charged and indicated that I was choosing this option because I thought it would be faster and needed it to get to my folks' before they left.
On Friday, I had the good sense to call back and make sure that a) the order was in the system and that b) I could get a tracking number. I mentioned that I wanted tracking ability because the remote was being delivered to my parents - who would be out-of-state next week, and I wanted to try to get the remote to them before they left for parts unknown. Keep in mind I'd already waited about two weeks to even open the box.
( But the saga doesn't end there, folks... )
You know, it's not the wait that galls me. It's the fact that the first CSR could have MENTIONED this on Thursday when I explicitly asked him about any possible delays. Had he told me that, I could have just gone the Tech Depot route and not wasted his time or mine.
Bleah. All I can say is, after all this, if the unit itself turns out to be defective, I am calling Tech Depot and yelling. I did take down information of the guy at Tech Depot who advised me to call Toshiba, so I can at least back up the claim of "[insert name here] told me this."