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Dear Comcast CSRs:
Jun. 15th, 2005 11:39 amIf you can't do it, SAY you can't do it.
Don't promise a customer an appointment time that you can't grant! It's irritating to be told that management policy dictates that you can't schedule appointments during hours that customers don't usually have to be at work. But you know what? I understand their policies suck.
But when I call Comcast the day after I'm told that they're going to schedule an after-5 appointment to make up for the fact that I wasted my last three credit hours waiting for a tech who never showed and find out that I have NO SUCH APPOINTMENT SCHEDULED, it doesn't irritate me.
It PISSES ME OFF.
That is all.
Don't promise a customer an appointment time that you can't grant! It's irritating to be told that management policy dictates that you can't schedule appointments during hours that customers don't usually have to be at work. But you know what? I understand their policies suck.
But when I call Comcast the day after I'm told that they're going to schedule an after-5 appointment to make up for the fact that I wasted my last three credit hours waiting for a tech who never showed and find out that I have NO SUCH APPOINTMENT SCHEDULED, it doesn't irritate me.
It PISSES ME OFF.
That is all.
